ElevenLabs + Heap: Customer Success Stack
Pair ElevenLabs (AI Video) with Heap (Product Analytics) to scale customer success. This stack creates a CS platform that helps teams reduce churn by 20-35%. Track net revenue retention to measure impact.
Tools in This Stack
Setup Guide
- 1Set up ElevenLabs
Sign up for ElevenLabs and configure for ai video.
- 2Set up Heap
Set up Heap with team credentials for product analytics.
- 3Connect tools
Use native integration or Zapier/Make to connect both tools.
- 4Run pilot
Run a pilot workflow with real data. Measure baseline metrics.
Integration Steps
- 1Connect ElevenLabs API
Configure ElevenLabs export settings to share data with Heap. Set up authentication and test.
- 2Configure Heap intake
Set up Heap to process data from ElevenLabs. Map fields and validate format.
- 3Build automation workflow
Create automated triggers between ElevenLabs outputs and Heap actions. Test with 10 samples.
- 4Set up monitoring
Configure Slack or email alerts for integration failures. Add weekly summary reports.
Cost Analysis
| Item | Cost |
|---|---|
| Heap | $49/mo |
| Total | $25/user/mo + $49/mo |
| ElevenLabs | $25/user/mo |
Ehsan's Recommendation
From direct experience with 100+ implementations, the success rate doubles when teams pair ai video and product analytics tools. With ElevenLabs feeding into Heap, you remove the biggest friction point in most customer success workflows. Deploy this in a pilot with one team. The proof point sells itself.
Alternative Stacks
Ehsan Jahandarpour
AI Growth Strategist & Fractional CMO
Forbes Top 20 Growth Hacker · TEDx Speaker · 716 Academic Citations · Ex-Microsoft · CMO at FirstWave (ASX:FCT) · Forbes Communications Council