Tidio AI + Make (Integromat): Customer Support Stack
Pair Tidio AI (AI Chat) with Make (Integromat) (Automation) to automate support workflows. This stack creates a support system that helps teams resolve 40-60% of tickets automatically. Track ticket resolution time to measure impact.
Tools in This Stack
Setup Guide
- 1Set up Tidio AI
Sign up for Tidio AI and configure for ai chat.
- 2Set up Make (Integromat)
Set up Make (Integromat) with team credentials for automation.
- 3Connect tools
Use native integration or Zapier/Make to connect both tools.
- 4Run pilot
Run a pilot workflow with real data. Measure baseline metrics.
Integration Steps
- 1Connect Tidio AI API
Configure Tidio AI export settings to share data with Make (Integromat). Set up authentication and test.
- 2Configure Make (Integromat) intake
Set up Make (Integromat) to process data from Tidio AI. Map fields and validate format.
- 3Build automation workflow
Create automated triggers between Tidio AI outputs and Make (Integromat) actions. Test with 10 samples.
- 4Set up monitoring
Configure Slack or email alerts for integration failures. Add weekly summary reports.
Cost Analysis
| Item | Cost |
|---|---|
| Total | $15/user/mo + $39/mo |
| Tidio AI | $15/user/mo |
| Make (Integromat) | $39/mo |
Ehsan's Recommendation
Based on real deployment data from 50+ companies, this combination cuts cycle time by 40-65% for ai chat and automation tools. With Tidio AI feeding into Make (Integromat), you remove the biggest friction point in most customer support workflows. Test with your most skeptical team member. If they convert, you have a winner.
Alternative Stacks
Ehsan Jahandarpour
AI Growth Strategist & Fractional CMO
Forbes Top 20 Growth Hacker · TEDx Speaker · 716 Academic Citations · Ex-Microsoft · CMO at FirstWave (ASX:FCT) · Forbes Communications Council