Community-Led Growth for Usage-Based SaaS (Public)
Community-Led Growth playbook for usage-based SaaS companies at Public. Tailored to the usage-based business model with implementation steps and expert guidance.
Timeline: 1-2 months
Prerequisites
- ✓ Product-market fit
- ✓ Analytics tracking key events
- ✓ Budget for 1-2 months
Step-by-Step Guide
Discovery & Audit phase for community led growth in saas. Focus on understanding the landscape and planning.
Strategy Design phase for community led growth in saas. Focus on understanding the landscape and planning.
Initial Implementation phase for community led growth in saas. Focus on execution and iteration.
Measurement Setup phase for community led growth in saas. Focus on execution and iteration.
Optimization Cycle phase for community led growth in saas. Focus on execution and iteration.
Scale & Systematize phase for community led growth in saas. Focus on execution and iteration.
Expected Outcomes
- ✓ Validated community-led growth for usage-based SaaS
- ✓ KPI baselines established
- ✓ Growth process documented
KPIs to Track
- ● Member Retention Rate
- ● Active Community Members
- ● Community-Sourced Content
- ● Support Tickets Deflected
- ● Community-Attributed Revenue
Common Mistakes to Avoid
Ehsan's Growth Commentary
Most SaaS founders get distracted from Community-Led Growth. My recommendation: build repeatable systems before hiring specialists. The companies reaching $10M ARR through Community-Led Growth all share this pattern.
The first 90 days of Community-Led Growth for SaaS at Public: weeks 1-2 audit and baseline, weeks 3-6 first experiments, weeks 7-12 double down on winners. Do not skip the baseline step.
Ehsan Jahandarpour
AI Growth Strategist & Fractional CMO
Forbes Top 20 Growth Hacker · TEDx Speaker · 716 Academic Citations · Ex-Microsoft · CMO at FirstWave (ASX:FCT) · Forbes Communications Council