Gross Margin for SaaS at Series A
About This Metric
Revenue minus cost of goods sold, expressed as a percentage. For SaaS, this is typically 70-85%.
Higher is better · Unit: percentage
How to Improve
Ehsan's Analysis
SaaS gross margin "should be" 70-80%+ and investors will tell you this number matters for valuation multiples. What they do not tell you is that gross margin is easily manipulated by how you classify hosting costs, support staff, and customer success teams. A company reporting 82% gross margin might be classifying half their support team as "sales" expense. Zuora data shows that when gross margins are standardized (hosting + support + CS + third-party infrastructure all included), the median drops from 75% to 62%. The companies with genuinely high gross margins (85%+) — Veeva, Atlassian, Adobe — share one trait: minimal professional services and low-touch support. If your product requires a dedicated CSM per account, your real gross margin is 55-65% regardless of what your P&L says. Investors are waking up to this — standardized gross margin is now a due diligence item in Series B+ rounds.
Ehsan Jahandarpour
AI Growth Strategist & Fractional CMO · Forbes Top 20 Growth Hacker · TEDx Speaker · 716 Academic Citations